Terms & Conditions

Limited Warranty

Epic Outdoor Cinema, LLC. provides a limited repair or replacement warranty for products and agrees and warrants only that its products, identified by the category below, will be fit for their intended purpose, merchantable, and without material defect in workmanship and materials for the period and types of products specified as follows:

A) Inflatable Movie Screen Frames manufactured by Epic Outdoor Cinema, LLC: PATIO Models include a One (1) year warranty. PRO Models include a Two (2) year warranty. PREMIER Models include a Three (3) year warranty. All warranties begin from the date of shipment to the Client.

B) Removable Movie Screens manufactured by Epic Outdoor Cinema, LLC: PATIO Models include a One (1) year warranty. PRO Models include a Two (2) year warranty. PREMIER Models include a Three (3) year warranty. All warranties begin from the date of shipment to the Client.

C) Customized Console configured by Epic Outdoor Cinema, LLC: One (1) year from the date of shipment to the Client.

D) Other Equipment (not manufactured or modified by Epic Outdoor Cinema, LLC): No warranty of any kind is extended by Epic Outdoor Cinema, LLC, but Epic Outdoor Cinema, LLC will, to the extent it can legally and contractually do so, assign to the Client, at the Client’s request, all warranties on such Other Equipment, if any, offered by the manufacturer or supplier of such Other Equipment.

All requests of the Client for warranty work and replacements are subject to product inspection.

Ordinary wear and tear will not invalidate Epic Outdoor Cinema, LLC’s limited warranty, but misuse, im- proper handling or storage, setting up without a ground tarp to protect from abrasion on harsh surfaces, improper repairs, improper maintenance and care, or accidental, abusive or negligent treatment of the product will invalidate Epic Outdoor Cinema, LLC’s warranty.

The Client must use anchors, stakes, and tie-downs (refer to the Owner’s Manual) at all times to ensure the safety of users and the equipment. This warranty is not a guarantee that the product will not through use, handling and storage develop tears or punctures from time to time, the repair of which is the responsibility of the Client. If a returned product is evaluated and found defective, and the warranty for such product is in force, Epic Outdoor Cinema, LLC will bear the cost of shipping the repaired or replaced product to the Client; otherwise, all shipping costs will be borne solely by the Client. No statement, remark or representation of any employee or agent of Epic Outdoor Cinema, LLC may vary this Limited Warranty unless in writing and signed by the Managing Director of Epic Outdoor Cinema, LLC.

Returns, Exchanges, & Refunds

If you are not satisfied, please contact us first so we can understand your concern & issue RMA to include with returned items. EPIC is not responsible for any product that was lost, damaged, or modified. EPIC Outdoor Cinema will refund your purchase price minus shipping, plus 15% restocking fee. All items must be in new & resalable condition in the sole opinion of EPIC Outdoor Cinema. You are responsible for shipping of returned products to EPIC. All cartons for electronics must be unopened & with original factory seal. At our discretion, credit for partial returns or individual components, from bundled systems, may be less than invoice as bundled systems typically include special pricing.